Withdrawal and Refund Policy:

• Students are eligible for a refund of all fees paid, less a non-refundable $50 + HST administrative fee if they withdraw prior to the first class.

• Students are also eligible for a refund of all fees paid, less a non-refundable $50 + HST administrative fee if they withdraw after the first class (this includes getting the first recording) on the following Monday by 9:00 am ET. This policy ensures registrants have an opportunity to assess course content and expectations.

• There is no withdrawal refund after the second class.

Online Code of Conduct:

• It is strongly encouraged that students attending LIVE for online classes, have their cameras on with the ability to add audio throughout the class to ensure instructor teaching presence and student engagement. IHN’s strategy for effective learning through interactivity is adopted in the online space. Implementing online discussion among professional students increases motivation, community, inquiry and academic performance.

General Code of Conduct:

• IHN will not tolerate cheating, dishonesty in any form, misrepresentation, plagiarism, unethical behaviour, consistent tardiness and abusive language, and/or posting of IHN’s intellectual property on social media.
• Use of cell phones or being in a space that breaks your concentration during class is not ideal as it interferes with your focus on content.
• Surfing the internet and using social media sites is equally obstructive of learning.

Passing Grades:

• A minimum of 70% as a passing grade is mandatory to be eligible to receive the Certificate of Completion.

Administration:

• IHN maintains an open-door policy regarding student concerns and requests. Students are encouraged to bring forward questions, feedback, or issues at any time, knowing they will be received with respect and addressed in a timely and supportive manner.