Student Services Administrator & Liaison | Vancouver, BC

Apply By:

October 12, 2022
*we are interviewing candidates as resumes are submitted

Start Date:

October 2022

As we continue to grow, IHN is looking to add to our already extraordinary and talented team! IHN is an equal opportunity employer providing a dynamic, professional, warm and progressive workplace. On-campus administration staff are engaged and invested in each of our students’ success. Our warm and approachable atmosphere is cultivated to support and meet the needs of our exceptional students.

This opportunity is right for a personable, professional and engaged individual who is comfortable dealing with multiple priorities and responsibilities.
This position requires creating positive first impressions, providing Administrative, customer service, communication and support to various staff, students and campuses alike. The successful candidate will work closely with the Campus Manager to coordinate, support, and manage the day-to-day Vancouver Office responsibilities. This position is a key ambassador of the organization to both students and all external organizations.

If you are interested in working in a very positive and energetic environment where everyone involved is on a mission and where you can influence and contribute to the growth of an organization, this is an exceptional opportunity.

Reports to: Campus Manager

Location: This is not a remote position and is on-site at the Vancouver campus (one block west of the Cambie and Broadway SkyTrain station)

Hours: Approximately 16 hours per week to start, 8 hours per day on Monday and Thursday

www.instituteofholisticnutrition.com | www.ihn-on-line.com

Primary Responsibilities (but not limited to):

• Promptly liaise, by phone and email, with IHN’s students, potential students, faculty, staff, external vendors and executives
• Respond to all customer requests and provide information on IHN’s Applied Holistic Nutrition Diploma program to prospective students; answering questions about course content, faculty, timelines, IHN’s policies and all relevant information about the school
• Complete registration from answering queries about the content of continuing education, workshops and lectures to applicant payment
• Assist IHN’s office team in the multi-task management of the on-going daily operations at the Vancouver campus simultaneously supporting all the IHN campuses
• Organize, assist and promote campus events; Open Houses, Orientations, Final Day Sessions, Graduations, Consumer and Tradeshows
• Manage course registration for full and part-time students, including course add/drop and program change requests
• Meet with students regarding academic progress/concerns, follow up with appropriate document correspondence and student record update, maintain accurate records of student academic standings; report to Campus Manager for guidance

Secondary Responsibilities (but not limited to):

• Assist with government reporting and compliance
• Prepare correspondence, notices and reports using Microsoft Word, Excel, Outlook or other appropriate software
• Data entry and organization of student files
• Participate in team meetings and contribute to growth and development of IHN culture

Requirements:

• Must be a graduate of IHN (CNP)
• A demonstrated passion for holistic living and a value system aligned with integrity, equality, sustainability, honesty, dedication and respect
• Strong Administrative skills
• Excellent computer skills: Word, Outlook, Excel
• Exceptional customer service orientation with professional and polished demeanor
• Highly trustworthy with the ability to maintain confidential information
• Sales experience, project management and handling cash/contracts an asset
• Strong organizational and interpersonal skills with attention to detail
• Excellent verbal and written communication skills
• Exceptional computer skills with working knowledge of Microsoft Office including Word, Excel, Outlook, Power-point, Canva.
• Experience with web-based administrative software is a plus
• Highly trustworthy with the ability to maintain confidential information

Core Competencies:

• Organized with the ability to multitask, prioritize, be proactive and meet deadlines
• Flourishes and enjoys working in a dynamic and ever-evolving role in a fast-paced environment
• Ability to work independently while also working effectively as an integral part of a positive team in a cooperative and supportive environment
• Professionalism, integrity, reliability, self-responsibility and accountability are requirements to being successful in this role
• Time management and team work
• Pride and ownership in work with high degree of accountability
• Ability and desire to handle increasing responsibility over time
• Friendly, personable and positive in character to compliment the philosophy of our program, school and field

IHN is a leading and progressive organization looking for a motivated self-starter who is looking to grow with an innovative organization. If you are looking for a challenging position with many development and growth opportunities IHN is the right place for you to flourish.

Compensation: To be discussed at interview

Send Resume To Campus Manager, Jason Madden, at jason@instituteofholisticnutrition.com